Returns & replacements.

For the return of defective merchandise shall be completed the procedure called "RMA"

  • We want you to be satisfied with your purchase.
  • If products purchased in do not meet your expectations, you can return them within 30 days of having made the purchase (received the commercial invoice) under the same conditions that were handed over to him.
  • Be refunded the money using the same method in which you paid.
  • The original shipping and handling charges will not be refunded.
  • Some products could be restrictions; Please refer by e-mail to about this situation before you confirm your purchase order or check the details on the product Web site information.
  • This happens in the case of products classified as "Non-returnable" for reasons of protection to the consumer, consumables, codes of health etc.
  • Returned products must be in State of new product, apparent-unused, and contain all the packaging and accessories (including all warranty cards, manuals of products, box, blister, bag, and labels) original.
  • Any product that has been misused or showing signs of extensive use will not be returned or exchanged.
  • Costs to return them to our winery in the USA are paid by the customer.
  • Once they authorized him to send the goods shall send it 8406 NW a: 17th Street, Doral, FL 33126, USA
  • NOT send products of return if not received the number of RMA on our part.

Process required to make a return:

Please follow these steps to return your purchase to us:

1. prepare your item in the original packaging. (if you don't have the original packaging in perfect condition will not be accepted your return)

2 include all materials of packing, and content that mentions the box with their manuals and original accessories.

3. request the RMA request form to our support email, complete it and send it together with a copy of the invoice with that buy products to be returned and specify clearly on the form the fault or reason for your refund request.

4. Please do not use the box of the product as your shipping box. Place the product within a wrapper or other box to preserve your original packaging in perfect condition. Received refunds will not be processed if the packaging of the product arrived damaged.

5. Once received the RMA number assigned to your request for refund, make your submission and notify us the tracking number and transport for follow-up; return products that aren't are not accepted with your application form for refund previously approved by us with your reference number "RMA" visible on the outside of the box. Any product that does not comply with these conditions will be rejected.

6 send to the address: to: 8406 NW 17th Street, Doral, Florida 33126, USA phone: + 1 (786) 599-4231.

Their return will need a carrier that provide receipt of traceability (tracking number) as (UPS, FedEx, DHL etc.)

Note : Customers are responsible for all shipping costs, except in return as a result of an error of shipping produced by our part.

  • Customer may receive reimbursement of Innova Step LLC ( through the issuing of a credit note in your account or it would return money by it via which we have received it once we have received and processed your claim and your case is approved.
  • In some cases this credit could take up to 30 days after you have received your merchandise returned for reasons of evaluation of the same, Diagnostics, exchanges e-mail with customer or manufacturer etc, (in many other cases, you will receive the credit before).

Defective product returns

  • If you received a faulty item and need to return it to replace it with the same article, please write to to apply for a new item and perform the procedure described anteriormenteInnova with our company. Innova Step LLC reserves the right to modify its return and exchange policy at any time.
  • This policy governs from December 2016.